Success Stories
Proof at scale, delivered worldwide
Our clients bring us their toughest challenges. These stories show what the answers look like.
SECO — State Secretariat for the Economy · Federal government
Government-Scale Atlassian, End to End
How Digilac helped SECO run one of Switzerland's largest governmental service desks: reverse cloud migration, zero data loss, high-availability Atlassian.
- Onboarded 70+ new agents onto a ~700-agent service desk with minimal disruption
- Cloud-to-data-center migration with zero data loss and full compliance with security and privacy policies
Aktiia · Health tech
Complaint Management for Medical Devices
How Digilac built complaint management for Aktiia's medical devices: traceability from verification to corrective action, approval workflows, automated reports.
- Complaint Management of defective devices, allowing the traceability of each step from problem verification, root cause analysis and corrective actions
- Interactive dashboard with key indicators about open requests and their status
Frewitt SA · Machine tool manufacturing
Customer and Partner Service Portal
How Digilac built Frewitt's customer and partner portal: spare-part offers and orders, technical support for machines in the field, and complaints — in French, German and English.
- Sales management to request offers and confirm orders for spare parts, consumables and services
- Technical support management to address customer requests concerning the use and repair of their machines
More references on demand
Our references also include a non-governmental organisation, luxury watchmakers, aerospace and Swiss SMEs — cloud migrations in both directions, enterprise service management, license consolidation, and AI feasibility work. We name clients only with their explicit approval; ask us for references relevant to your situation.
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